Frequently Asked Questions

1. What are the advantages of using City Forex?

We are committed to offering a fair deal. As an alternative to the High Street banks and many other providers, we provide the most competitive rates of exchange coupled with secure and prompt settlement services. We can offer advice and guidance tailored to meet your specific requirements. Our employees are professional foreign exchange practitioners with extensive knowledge and experience of the retail and commercial foreign exchange markets. You will be assigned a dedicated dealer who will work with you on your transactions from your initial enquiry through to settlement.

2. How do I pay?

For banknotes, small drafts and small transfers we accept cash, debit card, cheque (five working-day clearance) or direct credit to our segregated client account. For large transactions we normally require funds to be paid into our segregated client account but also accept debit and credit cards. Your dealer will be able to advise you.

3. What charges are there when buying my currency?

We do not charge commission on banknotes, transfers or drafts. However we charge the following for cards :

  • Debit cards now have a 0.2% charge.
  • If you pay by credit card, you’ll have to pay a card handling fee of 2% of the order value. This will be shown on your order summary as a ‘Card handling fee’.
  • Please note that your credit card company might charge a ‘Cash handling fee’ themselves, please check the terms and conditions of your agreement (this charge will not appear on your order, but will appear on your credit card statement). The total sum payable by you to us will be shown in your order summary.

There is a flat fee of £10.00 for international payments which is waived on amounts of £30,000.00 and over.

4. Who processes my card transaction?

We predominantly use World Pay to process our card transactions.  World Pay is a safe, secure and trusted organisation that process over 26m transactions every day.  Like us, World Pay operate in a highly regulated sector, and this gives us peace of mind that our money and your information is not at risk.

5. Is my money secure with you?

Yes. Security is our priority. City Forex does not speculate nor deals with clients that speculate. Thus we are not exposed to adverse exchange rate movements. In addition, all client funds are held in a segregated client accounts with Barclays Bank plc or with Royal Bank of Scotland plc. For more information go to our ‘Peace of mind’ page (link).

6. Is there a minimum amount I have to deal?

No. Some clients need to transfer larger amounts for commercial transactions or overseas property purchase. Others have different requirements such as sending small amounts to friends and family abroad or for converting income or paying a foreign currency mortgage. We cater for all needs.

7. How long does it take to get an international payment to the beneficiary or to my overseas account?

When arranging a transfer we will normally agree a settlement date and we will pay funds to your account on the agreed date as long as we are in receipt of your cleared funds. If your funds arrive before the agreed settlement date we will always endeavour to make the transfer on the same day.

Travel Currency

Commission free foreign currency
banknotes and travellers cheques
at the best rates of exchange.

Exchange Rates


Contact Us

Please call / email our
friendly team, who will
be delighted to help
+44 (0) 207 621 0090

Contact Details