About Us

Join US

We recognise that good people are fundamental to our business, and we are therefore always interested in recruiting honest, competent and innovative staff. If you feel you can add value to City Forex, please send your CV and covering letter for the attention of HR at 145 Leadenhall Street, London, EC4V 3QT or by email enquiries@cityforex.co.uk

We are currently actively recruiting for the following positions:

Corporate FX

We are currently recruiting for ’360’ Corporate FX Dealers to join our growing team. You will take on the following responsibilities:

  • Create a book of your own clients through existing networks, corporate networking and some cold calling
  • React to incoming enquiries on an ad-hoc basis
  • Build strong relationships with these clients and provide first class customer service
  • Work to monthly revenue and new account targets through dealing these clients
  • Intelligently discuss the financial markets and the factors that move them in an articulate manner
  • Offer new and existing clients appropriate products and developing strategies to suit clients’ needs
  • During your prospecting activities, you will gain an understanding of the prospect’s current procurement of currency, processes for executing international payments and managing currency risk
  • Work together with other departments to ensure compliance and operational procedures run smoothly

You will target key decision makers within prospect companies at executive level (i.e. Finance Managers, Finance Directors, Chief Financial Officers and Managing Directors) for both our international transfers (payments) and travel cash services. The ideal candidate will have an entrepreneurial mind-set, a proven track record in deliverable FX, and a passion for financial markets. However we are also open to applications from other individuals with an interesting track record.

Customer Service

Our customer service team handle thousands of inbound orders and queries each week. You will take on the following functions :

  • Manage large amounts of incoming calls and emails
  • Take bookings for Travel Currency and International Payment transactions
  • Deal with customers in a professional and efficient manner
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Help resolve customer queries with our other departments
  • Meet customer service team call handling quotas

Bureau Cashier

We are currently strenghening our bureau operation, which has seen a large rise in activity in the last year. You will take on the following responsibilities:

  • Serving customers in our city bureau de changes, providing excellent service
  • Build a rapport with customers to maximise repeat business
  • To operate efficiently and accurately a foreign exchange till
  • To prepare and pack orders for despatch
  • To count efficiently and accurately monies in your till, and from time to time, the safe
  • To participate in and encourage the generation of new ideas for maximising revenues
  • Involvement in promotional activities
  • Meet our high compliance / regulatory guidelines
  • Various ad-hoc tasks as requested by management

You will be numerate with an ability to multi-task. You will be able to calculate and understand exchange rates. It is important that you can work in a high-volume, busy environment and as part of a team with your colleagues. Experience in foreign exchange would be desirable. Above all, we seek employees who are trust worthy, loyal, self motivated and quick to learn. You will learn about all areas of our business and have the opportunity to progress within City Forex.

Operations

Due to expansion of our business, we are recruiting for additional operational support staff, with the following responsibilities:

  • Support the processing of a large number of payment transactions every day
  • Resolve queries on both the payments and travel currency sides of the business
  • Assist with the reconciliations process
  • Take orders from customers over the phone
  • Responding to enquiries from potential customers by email
  • Deal with new client registrations

Promotions

City Forex is a progressive business and we are promoting our brand across London. We are seeking team members to support these activities across various marketing channels.

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at City Forex are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics and encourage applicants of all ages.

Travel Currency

Commission free foreign currency
banknotes and travellers cheques
at the best rates of exchange.

Exchange Rates


Contact Us

Please call / email our
friendly team, who will
be delighted to help
+44 (0) 207 621 0090

Contact Details